Frequently Asked Questions
What are your service-call and travel-time charges?
Pool Solutions charges an industry-standard $95 service call. This charge covers dispatching a qualified technician to inspect the issue, evaluate your pool or spa system, and help determine the appropriate next step. If your project requires additional testing, repairs, or specialized equipment, we will discuss those details with you before moving forward.
What does a pool repair estimate include?
An estimate provides ballpark pricing for the service we are recommending, based on the information available during the inspection and evaluation. Some repairs—especially leak detection, underground plumbing issues, structural concerns, or projects requiring parts research—may require additional time to confirm the proper scope and pricing.
For more involved projects, it can take up to two weeks to gather the necessary information and provide a complete quote.
Do you install used pool parts?
No. Pool Solutions does not install used parts. Installing new parts supplied through a licensed contractor helps ensure proper fitment, dependable performance, and manufacturer warranty coverage when applicable.
Parts purchased through an unapproved third party may not include a manufacturer warranty, and their condition or compatibility cannot always be verified.
How do I know if my pool has a leak?
A pool may have a leak if the water level is dropping faster than normal evaporation, you are adding water frequently, your pool chemistry is harder to maintain, or you notice wet areas around the pool, deck, or equipment.
Pool Solutions performs professional pool leak detection, including equipment inspection and plumbing and seam leak testing, to identify the source of the water loss.
Can you find a pool leak without tearing up my deck?
In many cases, yes. Pool Solutions begins with professional testing and inspection to locate the likely source of the leak before recommending repairs. The goal is to identify the issue as accurately as possible and use the least invasive repair method that makes sense for the problem.
If underground plumbing repair is necessary, we will explain the recommended repair approach and provide a written estimate before work begins.
Do you guarantee pool leak-detection work?
Pool Solutions offers the standard pool-industry 30-day guarantee on leak work. If your pool begins leaking again within 30 days of the completed leak work, the team will return to reinspect the pool at no charge.
Do you repair underground pool plumbing leaks?
Yes. Pool Solutions specializes in pool leak detection and repairs, including underground plumbing repair. Hidden plumbing leaks can cause ongoing water loss, increase water and chemical costs, and potentially affect the surrounding pool area if they are not addressed.
A technician can inspect the pool, test the system, and recommend the appropriate repair after identifying the source of the issue.
Can you repair pool lights, ladders, handrails, and other equipment?
Yes. Pool Solutions provides a range of pool and spa repair services beyond leak detection, including pool-light repairs and installations, handrails and ladders, automation, heat pumps, pumps, heaters, plumbing, and other equipment-related needs.
If you are unsure whether your issue falls within our service offerings, contact our team with a description of the problem and we can help determine the next step.
Can you install or upgrade pool automation systems?
Yes. Pool Solutions installs, upgrades, repairs, and troubleshoots pool automation systems. Pool automation can help you manage equipment such as pumps, lighting, heaters, spa functions, and schedules from a centralized control system.
An automation consultation can help determine whether your current equipment can be integrated into an updated system or whether additional upgrades are needed.
Do you install pool heat pumps in Southwest Florida?
Yes. Pool Solutions provides pool heat-pump installation and related equipment services for residential and commercial pools in Southwest Florida. A heat pump can help maintain a more comfortable water temperature and extend the time you can enjoy your pool throughout the year.
The right heat pump depends on factors such as pool size, circulation equipment, desired temperature, and how frequently you use the pool. Pool Solutions can evaluate your system and recommend an appropriate option.
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SWFL's Trusted Pool Experts
We are a fully insured Florida State Certified and Licensed pool and spa contractor. Leak detection is our specialty and we pride ourselves on being the best in the business.
If it has anything to do with your pool, we can handle it!
Since 2002, we here at Pool Solutions have been Southwest Florida’s leaders in leak detection, automation, heater installation and all other pool and spa repair needs.
Contact us today and let us know how we can best serve you!
Email: bill@leakingpools.com
Phone: 239-461-0272